Refund Policy

Thank you for choosing https://www.brightbells.com for your educational needs. We are committed to ensuring your satisfaction with our services. This Refund Policy outlines the circumstances and process for requesting a refund. Please review it carefully.

1. Eligibility for Refund

Refunds are available for payments made toward courses, including one-to-one classes, under the following conditions:

• If a technical issue on our platform prevented access to the purchased course or class.
• If a scheduling conflict or cancellation arises that cannot be reasonably rescheduled by either party.

Please Note: Refunds will not be issued for missed classes or dissatisfaction with a completed session unless a specific issue was reported to and reviewed by Brightbell’s customer support.

2. Refund Request Process

To initiate a refund request:

• Email our customer support team at [email protected] any time you wish to cancel the services. The refunded amount is the total amount of the classes after the current month that you prepaid for and will not attend, in case you have prepaid for more than one month.
• Include your full name, registered email address, transaction details, and reason for requesting a refund.
• You can also call the customer care number provided on our website at www.brightbells.com.

Our team will review the request and may contact you for additional information if necessary.

3. Refund Processing Time

Approved refunds will be processed within a minimum of 7 working days from the approval date. Depending on your bank or payment provider, it may take additional days for the refunded amount to appear in your account.

4. Non-Refundable Fees

Please note that any processing or transaction fees associated with the payment may be non-refundable. These charges will be deducted from the refunded amount where applicable.

5. Contact Information

For questions about this Refund Policy or to check the status of a refund, please contact us at [email protected].